Shipping policy

At Lyrasue, we are committed to delivering your order safely and efficiently across the United Kingdom. This page outlines how our shipping process works, including timelines, costs, and important conditions.

1. Delivery Area

We currently ship exclusively within the United Kingdom.

Shipping options and delivery speeds may vary depending on your location and the specific items ordered.

2. Order Processing

All orders are processed within 1 to 3 working days (Monday to Friday, excluding UK public holidays).

Once your order has been prepared and dispatched, you will receive a confirmation email.

During peak periods (such as sales or holidays), processing times may be slightly longer. If this happens, we will keep you informed.

3. Shipping Costs

We offer free standard delivery on all UK orders, with no minimum spend required.

There are no hidden shipping charges at checkout.

4. Delivery Estimates

Estimated delivery times are as follows:

• Processing time: 1–3 working days
• Transit time: 4–9 working days
• Total estimated delivery: 5–12 working days

Order cut-off time: 5:00 PM  (GMT) Greenwich Mean Time – London
Orders placed after this time will be processed the next working day.

Please note that these timeframes are estimates, not guarantees. Delays may occur due to courier issues, weather conditions, or high demand periods.

5. Shipping Limitations

We are currently unable to deliver to:

• PO Box addresses
• Military addresses (APO/FPO/DPO)
• Certain remote or restricted locations

Additionally, some products may have delivery limitations based on courier regulations within the UK.

6. Undeliverable Orders

It is the customer’s responsibility to provide accurate shipping details.

If a parcel cannot be delivered due to incorrect information or failed delivery attempts, it may be returned to us. In such cases:

• We will contact you to arrange re-delivery
• Additional shipping charges may apply

7. Carriers

We work with trusted global logistics partners, including:

• DHL

• FedEx

• UPS

• YunExpress

• 4PX

• Royal Mail

Your carrier may vary depending on location and service availability

8. Lost or Damaged Shipments

If your order arrives damaged or does not arrive within the expected timeframe, please contact us at: info@lyrasue.com

We will investigate the issue with the courier and work towards a suitable resolution, such as a replacement or refund where appropriate.

9. Where Does My Order Come From?

We partner with international fulfillment providers to offer a wide range of products at competitive prices.

Orders are shipped directly from our partners, primarily located in Asia.

Contact Information