Privacy policy

Last updated: March 7, 2026

This Privacy Policy describes how Lyrasue ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from  https://lyrasue.com/  (the “Site”) or otherwise use our services (the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Personal Information We Collect

We may collect and process the following categories of personal data:

Information you provide directly:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely via payment providers)

Order & account information:

• Purchase history
• Items viewed or added to cart
• Wishlist preferences
• Account login details

Automatically collected data:

• IP address
• Browser type and device information
• Cookies and tracking data
• Usage data (pages visited, time on site, clicks)

2. How We Collect Your Information

We collect personal data:

• When you make a purchase or create an account
• When you contact us
• Through cookies and similar technologies
• From Shopify and third-party service providers

3. How We Use Your Information

We use your information to:

Provide our services:

• Process payments and orders
• Deliver products
• Manage your account
• Handle returns and customer service

Improve your experience:

• Personalize content and product recommendations
• Optimise website performance

Marketing:

• Send promotional emails (you can opt out anytime)
• Show relevant ads via platforms like Google

Security & legal obligations:

• Prevent fraud
• Comply with UK laws and regulations

4. Sharing Your Personal Information

We may share your information with:

• Shopify, our e-commerce platform provider
• Payment providers (e.g. Stripe, PayPal)
• Shipping and logistics partners
• Marketing and analytics providers (e.g. Google, Meta)

We only share data necessary to perform these services.

5. Shopify & Third-Party Processing

Our store is hosted on Shopify, which processes your data to help us operate our store.

Your information may be transferred outside the UK or EEA. In such cases, appropriate safeguards (such as Standard Contractual Clauses) are used.

To learn more, visit Shopify’s Privacy Policy:
https://privacy.shopify.com

6. Cookies & Tracking Technologies

We use cookies to:

• Keep your shopping session active
• Remember preferences
• Analyse traffic
• Deliver personalised ads

You can manage cookies through your browser settings.

7. Your Rights 

If you are located in the United Kingdom, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise your rights, contact us using the details below.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

8. Data Retention

We retain your personal data only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes

9. Data Security

We implement appropriate security measures to protect your data. However, no method of transmission over the internet is 100% secure.

10. Children’s Data

Our Services are not intended for individuals under 16. We do not knowingly collect data from children.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.

Contact Information