Refund & Return Policy

Last updated: March 7, 2026

At Lyrasue, we want you to feel confident when shopping with us. If something isn’t quite right, you can request a return under the conditions outlined below.

1. Return Period

You may request a return within 30 days of receiving your order.

Requests made after this period may not be accepted.

2. Conditions for Returns

To be eligible for a return, items must meet the following criteria:

• Unworn, unused, and in original condition
• Free from damage, stains, or signs of use
• Returned with all original tags attached
• Sent back in the original packaging
• Accompanied by proof of purchase (e.g. order confirmation)

We reserve the right to refuse returns that do not meet these conditions.

3. How to Start a Return

To begin the return process, please email us at:

info@lyrasue.com

Once your request has been reviewed and approved, we will provide:

• Return instructions
• The correct return address
• A return shipping label (if applicable)

Important: Returns sent without prior approval will not be accepted.

Unless the return is due to our error (see below), return shipping costs are the responsibility of the customer.

We do not charge restocking fees

Return address: 7 Richmond Rd, Headingley, Leeds LS6 1BU, United Kingdom

4. Faulty, Damaged, or Incorrect Items

If your order arrives:

• Damaged
• Defective
• Incorrect

Please contact us as soon as possible at info@lyrasue.comwith photos of the issue.

If the problem is confirmed, we will:

• Offer a replacement or refund
• Cover any return shipping costs

5. Items That Cannot Be Returned

For hygiene, safety, or practical reasons, certain items are non-returnable, including:

• Perishable goods (e.g. food, flowers, plants)
• Custom-made or personalised items
• Personal care products (e.g. beauty items)
• Hazardous materials, flammable liquids, or gases

Additionally:

• Sale items are non-refundable
• Gift cards cannot be returned or refunded

If you are unsure whether your item qualifies, please contact us before placing a return request.

6. Exchanges

We do not offer direct exchanges.

If you would like a different item, we recommend:

1. Returning your original order
2. Placing a new order once your return is approved

This ensures the fastest processing time.

7. UK 14-Day Cancellation Right (Consumer Contracts Regulations 2013)

If your order is delivered within the United Kingdom, you have the right to cancel or return your order within 14 days, without providing a reason.

To qualify:

• The item must be unused and in original condition
• Tags and packaging must be intact
• Proof of purchase must be provided

8. Refund Process

Once your return has been received and inspected, we will notify you of the outcome.

If approved:

• Your refund will be issued to your original payment method
• Processing time: up to 5 business days

Please note:

• Your bank or payment provider may take additional time to process the refund
• Shipping fees (if applicable) are non-refundable unless the return is due to our error

If you have not received your refund within 10 business days after approval, please contact us at info@lyrasue.com

Contact Information